Frequently Asked Questions

Printed Media (flyers, business cards, etc.) – 3 to 5 working days
Apparel Embroideries – 7 to 10 working days
Apparel Printing (screenprinting, Supacolour, digital printing) – 7 to 10 working days
Promotional Merchandise – 10 to 15 working days
Indent / Overseas Orders / Sublimation – 4 to 5 weeks

Production turn-around times may vary based on stock availability, project complexity, logistics and production workloads.

Production begins after Artwork Approval and after payment has been received.

Rule of thumb – to ensure project completion, place your final order at least 1 month prior to your deadline.

You can place an order by adding items to your shopping cart and requesting a quote.

Otherwise, please send us an email with the following details:

Product Details

• Product Code & Name
• Quantity
• Colour/s

Decoration Details

• Decoration/Print requirements (refer to product decoration options)
• Copy of your logo/design in Vector .AI format. (JPG and PNG files are not suitable for print)
• Colour references in Pantone (PMS)

Your details

• Contact Name
• Email
• Contact Number
• Shipping / Billing Address

The minimum order quantity (MOQ) is the lowest number of products required for custom decoration or branding. The MOQ is different for each product and is given in the Product Description section.

It is possible to order below the MOQ requirement. There will be a MOQ surcharge fee in this case. If you have further questions regarding the MOQ, please Contact Us directly.

Standard (Economy) – 2 to 3 working days
Priority – 2 working days
Regional Express – 2 working days
*Shipping times may vary based on location.

1. Pricing and Collection of Project Information
We start with understanding the requirements of your project. At this stage, we collect the basic details of your project so that we can give you an accurate quote.

You can use our Online Catalogue to browse products and request a quote.

You can also Contact Us directly via email or phone to discuss your requirements.

2. Artwork Preparation
We help you with the pre-production layout for your project. We overlay your logo or design on the product. We can do this for promotional merchandise and clothing items. For traditional printed media (business cards, posters, flyers, etc.) we require you to provide a print-ready file in PDF format.

We can work with graphic files in vector format preferably in PDF, but we can also handle AI, EPS and SVG file types.

If you need graphic design services, we have a highly talented group of referral partners in branding and marketing that can help you. Contact Us directly for referrals.

We can also provide the design templates for any of the products on our catalogue.

3. Artwork Proofing and Approval
Your artwork is sent to the production team for a final check. Any details or potential issues with printing are identified at this stage. We can provide some guidance for the best print results.

The Final Artwork Proof will be sent to you for approval before production.

4. Invoicing
You will receive a Tax Invoice with the final cost of your project including shipping. Production does not begin until the full amount is settled.

5. Production and Dispatch
Once you approve the Final Artwork Proof and settle the Invoice, your project moves into production.

When production is finished, it is packaged and dispatched to your shipping address. You will receive a tracking number so you can see the progress of the delivery.

We provide full logistical support for any project tracking, missed deliveries and lost shipments.

Yes, we do. Credit card transaction fees apply.

Bleed is required if your design covers (bleeds over) any edges of the finished printing area. Bleed is the extra 3 – 5 mm design area that is needed.

Vector graphic files are mathematically defined graphic files. They are commonly found with SVG, EPS, PDF and AI extensions in their filename.

Vector files are best for printing. For a comparison of vector and raster files, click here.

You can use our Online Catalogue to request a quote. You can also contact us directly.

Yes, on almost all of our products. Some items may require additional shipping costs.

We don’t have a physical office. This allows us to offer amazing deals to our customers.

We are based in Brisbane and are happy to meet with local clients in person. We can do an office visit or meet at a coffee shop.

Yes. Blank samples can be purchased at cost + shipping + GST.

Samples which are custom printed with your own logo will be subject to the full decoration costs and below MOQ surcharges. A Standard Service fee may apply.

Custom-printed products, blank samples and custom-printed samples cannot be returned.

We can do product design layouts free of charge if the logo or design is provided in vector format.

Unfortunately, we do not do graphic design or branding. We can refer you to our amazing graphic design partners if you need assistance. Contact us.

Absolutely, contact us directly and let us know what you need.